one bed | Privacy Policy and How We Protect Your Data

1. Introduction & Privacy Commitment

One Bed (onebed.bet) a trusted online betting platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains what data we collect, why we collect it, and how we use and protect it.

By using our platform, you agree to this Privacy Policy. It is to be read alongside our Terms & Conditionsapplies in conjunction with.

This Privacy Policy applies solely to the onebed.bet platform and its associated mobile applications.

One bed always follows international data protection standards when processing your personal information. We believe that control over a user's data should rest with the user — not with us.

2. What Information We Collect

One bed only collects the information needed to provide you with the best service. We avoid gathering data that isn't necessary.

Information Provided Directly by You

Personal Identity: Name, date of birth, and National ID number (for KYC verification).
Contact Details: Mobile number and email address.
Financial Information: Mobile banking number (Mobile Pay, Nagad, Rocket) and transaction history.
Account Information: Username, password (encrypted), and security questions.

Automatically Collected Information

Data Type	Why It's Collected
IP Address	Security Verification & Fraud Prevention
Device Information	Service improvement and detection of multiple accounts
Browsing Data	To improve your experience
Login Time & Session	Account Security & Audit
Betting Activity	To ensure responsible gaming

Important: We never collect your mobile banking PIN, password, or OTP. If anyone claims to need this information, it is a scam.

3. How Your Information Is Used

One bed uses your information only for specified purposes. It is never used beyond those approved purposes.

Primary Purpose of Use

Account Management: Managing the registration process, verifying logins, and ensuring account security.
Financial Transactions: Processing deposits and withdrawals, and maintaining transaction records.
KYC Verification: Preventing underage access and verifying identity.
Customer Support: Addressing your questions and resolving any issues you may have.
Promotions & Offers: Sending you relevant bonuses and offers based on your preferences (with your consent only).
Technical Development: Improving platform performance and usability.
Legal Compliance: Meeting the requirements of regulatory authorities.
Fraud Prevention: Detecting and preventing suspicious activity.

You can opt out of promotional messages at any time. Contact our Help Centre or unsubscribe directly from your account settings.

4. Who Your Data Is Shared With

One bed never sells your personal information. Your data may only be shared in the limited circumstances listed below:

Authorized Third Parties

Payment Processor: Mobile Pay, Nagad, Rocket — only the minimum information required to complete a transaction is shared.
Identity Verification Services: Authorized third-party agency for the KYC process.
IT & Hosting Services: Partners who manage our technical infrastructure (under strict confidentiality agreements).

Legal Obligation

Your information may be disclosed by order of the authorities under the following circumstances:

In compliance with a court order or legal process.
Upon request from regulatory authorities in connection with anti-money laundering investigations.
Upon request from government authorities in matters relating to national security.

What We Never Do: Selling your data to advertisers, adding it to third-party marketing lists, or sharing it with other betting companies.

5. Cookies Policy

One Bed uses cookies on its website to enhance your browsing experience. Cookies are small data files stored on your device.

Cookie Type

Essential Cookies: Required to maintain your login session and ensure security. These cannot be disabled.
Functional Cookies: To remember your preferences (language, settings).
Analytical Cookies: To analyse website traffic and improve our services.
Marketing Cookies: To show you relevant ads and offers (with your consent).

Cookie Controls

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

When you first visit the site, we ask for your consent regarding cookies. Marketing cookies are only activated once you give your consent.

6. Data Security Measures

One bed uses industry-standard technology to protect your data. Our security operates across multiple layers.

Technical Safeguards

SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
Password Hashing: Your password is never stored in plain text.
Two-Factor Authentication (2FA): SMS OTP method for an extra layer of security.
Firewall: Advanced firewall system to prevent unauthorized access.
Regular Audits: Regular audits conducted by third-party security experts.

Organizational Security

Only authorized personnel can access your information.
All staff operate under strict confidentiality agreements.
All data access events are logged and reviewed on a regular basis.

Security Breach: In the event of a data breach, we will notify affected users within 72 hours and take immediate action.

7. Data Retention Period

One bed does not retain data longer than necessary. Retention periods vary depending on the type of information.

Data Type	Retention Period	Reason
Account Information	For the duration of active account + 5 years	Legal Obligation
Transaction Records	7 Years	Financial Regulations
KYC Documents	5 Years	Anti-Money Laundering Law
Cookie Data	Up to 1 year	Service Improvement
Support Contact	3 Years	Dispute Resolution

When you close your account, we make every effort to delete your data as promptly as possible. However, certain information may be retained for a specified period to meet legal obligations.

8. Your Rights

As a one bed platform user, you have important rights over your own data. We fully respect and uphold those rights.

1

Right to Access

You can submit a request to find out what data we hold about you and how it's being used.

2

Right to Rectification

You have the right to correct any inaccurate information we hold about you.

3

Right to Erasure

You may request that your data be deleted, unless we are required by law to retain it.

4

Right to Restrict Processing

You may request that the use of your data be restricted to specific purposes.

5

Right to Portability

You may request your data in a structured format and transfer it elsewhere.

6

Right to Object

You may object to your data being used for marketing or profiling purposes.

To exercise these rights support@onebed.betEmail us at Help Center Reach out to us. We'll respond within 30 days.

9. Children's Privacy

One bed strictly prohibits use of the platform by anyone under 18. We do not knowingly collect or process data from minors.

Age is verified at the point of registration.
Age is verified during the KYC process using a National ID.
Any account identified as belonging to a minor is immediately suspended and the associated data is deleted.

For Parents: If your child has accidentally created a one bed account, please contact us at support@onebed.bet. We will take immediate action.

10. Contact & Complaints

If you have any questions or concerns about this Privacy Policy, please get in touch with us.

Email: support@onebed.bet
Help Center: /help-center
Response Time: Typically within 2–3 business days.

This Privacy Policy may be updated from time to time. When changes are made, the date at the top of the page will be revised, and registered users will be notified of any significant updates.

One bed Privacy Policy — Your Data, Protected

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